Southwest Airlines (LUV) – Get Free Report had a high-profile disaster that stranded tens of countless guests over the vacations. The airline company then fumbled its response to those issues multiple times.
Initially, Southwest blamed the weather– and while storms led to the issue, it was clear by how the other airlines were operating that something much deeper had gone wrong. After that, Southwest faltered in how it said sorry and compensated its passengers who got stranded, had to lease hotel spaces during the hectic holiday season, or needed to discover another method to get home.It was a series of errors that left consumers mad and questioning whether they could trust the airline company. That’s a huge issue for a business that has developed its track record on being honest and transparent with its passengers.In reality, however, individuals just have so many options when it concerns flight. That means that while people might beware about flying Southwest, the airline company’s mix of worth and flying to a horrible lot of locations probably will have them doing it anyway.That’s good news for Southwest, however the airline has an issue that goes much deeper than its software. Southwest’s pilots are angry with the airline and they’re speaking out about it very vocally.